Aiphone User Guide

Here are some simple troubleshooting tips to try with your Aiphone intercoms before contacting support. If any of these do not resolve your problems then please contact your strata agent to log a job.

Operation cheat sheet

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Answering & Hanging up a call

When someone calls from the Door Station simply press the Talk button once to start talking. Pressing the Talk button again will hang up the call.

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Unlock the door

When on a call with the Door Station press the Key button to unlock the door.

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Troubleshooting

Visitors can call from the Door Station but I can't hear anything

This might mean your Chime Volume is turned down. On the bottom of your unit intercom move the left slider to the middle and test again.

If you still can't hear them please contact your strata management agency to book a tech visit.

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I can't hear visitors talking on the Door Station

This might mean your Volume is turned down. On the bottom of your unit intercom move the right slider to the middle and test again.

If you still can't hear them please contact your strata management agency to book a tech visit.

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Visitors calling from the Door Station get 'Denied' message

The link between the Door Station and your Room Station has been lost, a tech will need to make a site visit to relink. Please Contact your strata management agency.

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I have a red flashing light on my handset

This is either a unit malfunction or your volume is on mute. See above section on volume control to turn this back up.